Help Center

How do I contact the company for Services and Products?

To obtain services and products, you may contact us by :
Phone : +62 31 8984537
Email : marketing@satumachine.com
And will be followed up by our related section.

How can I purchase Services and Products?

Purchases can be made by sending a description of the request via our email : marketing@satumachine.com
and for the next process will be followed up by our related section.

How long does it take to process the order?

Orders will be processed within the agreed period. For a period of time work tends to be flexible and adjustable based on customer urgency. For regular work will be processed for approximately 3-4 weeks.

How do I change the order I already made?

Orders can be changed if the material is not yet available and customer can change orders with new image dimensions, but by renegotiating the price of services and products.

Can the company make product shipments? How are the terms?

The delivery of the product can be done. For shipping costs, it is adjusted according to the mileage and number of products ordered.

What machines are used in working on Services and Products?

Our Services and Products are supported by quality technology machine tools, such as : CNC Mill, CNC Lathe, EDM, Manual Mill, Manual Lathe, Sand Blaster, Cylinder Glinder, Surface Glinder, and many other equipment.

How do I join as an employee at Surya Agung Tehnik Utama?

You can send us your official CV via our email.
Email : marketing@satumachine.com

What should I do if I have a constraint on the product I receive?

You can apply for a repair against the product constraints received, through the Marketing section or by our company email.

How do I contact the company if my questions haven't been answered here?

You can discuss with us via :
Phone : +62 31 8984537
Email : marketing@satumachine.com